Lost or stolen ATM card or Check Card

Report your lost or stolen ATM/Check Card immediately. Please follow the instructions listed below. If you lose your card during non-business hours please don't wait for us to open, call the number specified for weekends and nights. The sooner you report your card lost or stolen the less time there will be for fraudulent transactions to occur.

  • Call:
    (McAllen office) 956.618.7500
    (Weslaco office) 956.969.2595
    (Weekends & Nights) 800.791.2525 to cancel your card.
  • You will have to visit one of our offices to have your new card reissued

Lost or stolen credit card

Report your lost or stolen credit card immediately.

  • Call 800.442.4757 to cancel your card
  • Once the card is cancelled we will issue a replacement immediately

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