Reporting Fraud

E-mail and online fraud

If you suspect you've received a fraudulent e-mail, forward it to us immediately at onlinefraud@stefcu.org. This e-mail address is able to handle only messages related to suspected e-mail fraud. Please do not use this e-mail address to send us general questions about the bank or your accounts. If you have general questions, please go to Contact Us.

If you suspect you have provided personal information online in response to a fraudulent email and would like to inquire about your options, call us immediately or come by one of our offices.

  • McAllen: 956.618.7500
  • Weslaco: 956.969.2595
  • Toll Free: 800.628.9888

Identity theft

If you suspect that someone has gained access to important personal information such as your South Texas FCU account number or your Social Security number and may use that information for illegal purposes or to withdraw money from your account, call us immediately or visit one of our offices.

The Federal Trade Commission (FTC) provides a variety of useful information and resources related to identity theft, including an ID Theft Affidavit for disputing accounts opened in your name without your authorization. Visit the FTC ID Theft Web site.

Alerting a credit bureau

If you suspect you might be a victim of identity theft, contact any of the three major credit bureaus to place a fraud alert on your credit file. You can also order a credit report to identify any unauthorized activity.

 
 
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